Refund policy

Cancellation & Refund Policy
Last Updated: 07/01/2026
Thank you for choosing J&A Procurement Services, LLC for your strategic consulting needs. Because consulting services involve dedicated scheduling, preparation, and professional time, we strictly enforce the following cancellation and refund terms for all purchases made through our store.

1. Refund Policy for Digital and Service Products
  • Consulting Sessions & Retainers: All sales of single consulting sessions, package bundles, and monthly retainer fees are final and non-refundable. Once a booking is paid for, that time slot is exclusively reserved for you, rendering it unavailable to other clients.
  • Digital Downloads: Any digital products, guides, blueprints, or templates purchased on our store are instant downloads and are strictly non-refundable.

2. Rescheduling and Cancellation Rules
We understand that emergencies happen. If you need to change your scheduled session, the following timelines apply:
  • More than 72 Hours Notice: You may reschedule your appointment up to two times at no additional charge using our automated scheduling tool.
  • Less than 72 Hours Notice: Cancellations or rescheduling requests made within 72 Hours of the appointment time will incur a 50% forfeiture fee. The remaining balance can be applied as store credit toward a future booking.
  • No-Shows: If you fail to attend your scheduled digital video/audio call within 15 minutes of the start time, the session will be logged as a "No-Show." No-shows forfeit the entirety of the session fee; no refunds or complimentary reschedules will be granted.

3. Consultant Right to Cancel
If J&A Procurement Services, LLC must cancel or reschedule a session due to unforeseen emergencies or illness, you will be notified immediately via email. You will receive the choice of an immediate 100% refund or priority rescheduling.

4. Contact Us
For all rescheduling requests or policy inquiries, please email our support team directly at janda.services@outlook.com